Frequently Asked Questions
Here you will find the answers to the most common questions.
If you have any other questions, please do not hesitate to contact us.
We are here to help you!
WHAT WARRANTY DO OUR PRODUCTS HAVE?
Our products have a warranty of two years against manufacturing defects.
The warranty does not include normal wear and tear, or defects that have been caused by improper use of the garments.
The SPHERE PRO After-Sales Department will carry out the repair or exchange of the product at its sole discretion, and will only accept the return of products that are sent in adequate hygiene and cleanliness conditions.
This warranty does not cover failures caused by:
The warranty does not include normal wear and tear, or defects that have been caused by improper use of the garments.
The SPHERE PRO After-Sales Department will carry out the repair or exchange of the product at its sole discretion, and will only accept the return of products that are sent in adequate hygiene and cleanliness conditions.
This warranty does not cover failures caused by:
- Normal wear and tear from use.
- Improper or non-ordinary use. Regarding the recommended use of each model, see our catalogs and the website.
- Inadequate care or maintenance; regarding proper care, you can see the advice written on the hang tags, the base of the boxes, interior labels, catalogs, and the website.
- Contact with external agents, such as edges of rocks, branches, crampons, ice axes, etc., or aggressive materials such as fire, animal excrement, acids, hydrocarbons, construction materials, etc.
- Discoloration caused by UV rays and similar.
HOW CAN I MAKE AN EXCHANGE OR RETURN?
We want you to be completely satisfied with your purchase.
Therefore, we offer a simple process for exchanges and returns.
Please see our returns policy page or contact us directly through our contact form.
Therefore, we offer a simple process for exchanges and returns.
Please see our returns policy page or contact us directly through our contact form.
HOW CAN I FIND A STORE NEAR ME?
On our physical stores page you will find the nearest points of sale.
Just enter your postal code and you will get the name, address, and contact information of nearby points of sale.
Just enter your postal code and you will get the name, address, and contact information of nearby points of sale.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
In our online store, we accept credit and debit cards and PayPal.
If you have a coupon, you can enter it at the end of your purchase in the corresponding field to apply the discount automatically.
In the physical stores, you can also pay in cash.
If you have a coupon, you can enter it at the end of your purchase in the corresponding field to apply the discount automatically.
In the physical stores, you can also pay in cash.
WHAT DO I DO IF I HAVE PROBLEMS WITH MY ORDER?
If you have any problems with your order, such as damaged products, incorrect size, or delays in delivery, please contact our support team.
You can do so through the form on our contact page.
We will resolve your case as soon as possible.
You can do so through the form on our contact page.
We will resolve your case as soon as possible.
HOW DO I FIND MY SIZE?
We have designed a
If you need more help, the teams at the physical stores will be happy to help you try on the available models and confirm your size.
complete size guide
to help you find the perfect fit.If you need more help, the teams at the physical stores will be happy to help you try on the available models and confirm your size.
